Terms and conditions

1. Application of Terms and Conditions

1.1 By purchasing a ticket or other product through the Organisation (including from the Venue, online or over the phone) or through an authorised sales channel, you agree to comply with the Terms and Conditions.

1.2 Tickets may be sold or issued by the Organisation or for a third party (for example, where an outside organisation is hiring our venue and has engaged the Organisation to provide ticketing services for a performance in that venue).

1.3 Where the Organisation sells tickets for a third party, the name of the presenter or event to which your ticket relates is usually shown on the front of the ticket but is also available from the Organisation. The Organisation has no control over, or liability for, the performance of the event. All ticketing complaints and claims, and your legal rights, are against the third-party presenter and not the Organisation, except where the Organisation is at fault or where you have a legal right against the Organisation under the Australian Consumer Law.

1.4 The Venue’s conditions of entry are incorporated into these Terms and Conditions and apply to your ticket. The Venue’s conditions of entry are available online or you can ask the Organisation for a copy.

1.5 Without limiting clause 3.5 below, these terms and Conditions continue to apply even if a ticket is provided to a third party by any means and any subsequent holder of a ticket will be bound by these Terms and Conditions.

1.6 These Terms and Conditions incorporate the Live Performance Australia Code of Ticketing practice – Consumer Code (LPA Code), which sets out a code of conduct for the sale of tickets to live events including consumer rights.

1.7 Your ticket may be subject to additional booking terms, which will be notified to you prior to purchase. If your ticket is to an event presented by a third party in our venue, your ticket may be issued subject to special booking terms applicable to that event or presenter. To the extent that there is any inconsistency between these additional booking terms and the Terms and Conditions, these Terms and Conditions will prevail.

2. Amendments to terms and conditions

2.1 The Organisation may update, replace or vary these Terms and Conditions at any time, including for specific events. Changes will be made effective by posting them on the Organisation’s website at http://gyracc.org.au/terms/.

2.2 By making a purchase through the Organisation or an authorised sales channel, you agree to be bound by the Terms and Conditions that apply at the time of purchase.

3. Purchase of Tickets

3.1 Tickets are valid only when purchased through the Organisation or from an authorised sales channel. The Organisation reserves the right to cancel and not refund any ticket it reasonably believes has been bought or sold by an unauthorised seller.

3.2 In the case of an Event cancellation, a refund will be provided to the original ticket purchaser. If you have purchased a ticket from an unauthorised seller, you have no refund right from the Organisation and may be at risk of no refund from that unauthorised seller.

3.3 Where the Organisation has reasonable grounds to believe that you or a person associated with you is seeking to purchase tickets (or has previously purchased tickets) for the purpose of reselling those tickets at a premium to face value, the Organisation reserves the right to block that person from purchasing further tickets, including blocking the web login or credit card/s associated with that person from transacting on the Organisation’s website.

3.4 The Organisation will advise any known restricted viewing information prior to the purchase of a ticket.

3.5 In the interests of maintaining fair access to tickets, the Organisation may place limits on the number of tickets that you can purchase. The Organisation reserves the right to cancel and not refund any purchase exceeding those limits.

3.6 Tickets must not be on-sold at a premium, packaged with other goods or services, offered as a prize or otherwise used for advertising, promotional or commercial purposes, without the prior written permission of the Organisation. The Organisation may cancel tickets or refuse to accept orders which it believes are in breach of this condition or may be dealt with in breach of this condition and the bearer of the ticket may be refused admission to the ticketed event.

4.Digital Tickets

4.1 Tickets may be issued to you in digital format, including in print at home format.

4.2 If you have bought multiple tickets in print at home format, remember to print each of them out separately.

4.3 Each valid digital ticket has a unique identifier. This unique identifier allows one entry only so please ensure that each individual attending the event has his or her own digital ticket. Do not give a copy of your digital ticket to anyone and do not buy a digital ticket except from the Organisation or one of our authorised sales channels.

4.5 Do not buy digital tickets from unauthorised sellers. If an unauthorised seller has printed multiple copies of a single ticket, you may be refused entry.

5. Pricing and Payment

5.1 All prices are quoted in Australian dollars and are inclusive of GST (where applicable).

5.2 Tickets advertised at a particular price will be available at that price for a reasonable period and in reasonable quantities.

5.3 Prices are subject to change without notice.

5.4 A service charge may apply to each purchase and you will be notified of the applicable fee prior to purchase.

5.5 You warrant that you have the authority to make payment for your purchase and that you own/hold or have express permission of the owner/holder of the credit card or other payment facility used to make the purchase.

5.6 If the amount paid by you for your purchase is incorrect for any reason (including ticket price and fee amount where the error was due to an error in a price posted on the Organisation’s website or otherwise communicated to you or human error or technical malfunction), the Organisation may cancel the order or the purchase and refund you the amount paid. Where the purchase was a ticket, the Organisation may offer you a replacement ticket to you at the correct price.

6. Delivery and Collection of Tickets

6.1 If you purchase tickets online or by phone, you will be given a confirmation number to confirm your purchase. If you do not receive a confirmation number or are otherwise concerned that your purchase was not successful, you must contact us for confirmation of your purchase. The Organisation takes no responsibility for incomplete purchases including where you have not received a confirmation number but have made no attempt to confirm the order.

6.2 Delivery of tickets will only be made upon receipt of full payment. You may request digital ticket delivery (mobile or print at home) with tickets delivered via email, delivery by post (if applicable) or to collect your ticket from the Venue.

6.3 The Organisation will post tickets (if applicable) to the credit card holder’s billing address in Australia. If the credit card holder only has an overseas address, tickets will be held at the Venue for collection.

6.4 You should allow a minimum of 14 days for tickets to be delivered (if applicable) via regular or registered post.

6.5 Tickets for collection at the Venue are available to collect during standard Customer Service operating hours by the credit card holder or their authorised representative. The person collecting the tickets may need to present the order confirmation number, the credit card used to purchase tickets, photo identification and valid proof of any concession entitlement.

6.6 The Organisation at its discretion reserves the right to not issue purchased and/or reissued tickets until one hour prior to the performance advertised starting time.

7. User Account

7.1 Prior to making an online purchase, you may be required to register for a user account and to nominate an email address and password for your account. You must maintain the confidentiality and security of your user account (including your password) and must not provide it to any other person.

7.2 You are responsible for the use of the online purchase function and all transactions conducted using your account. If you become aware of any unauthorised use of your account, you should notify the Organisation immediately and reset your password.

8. Lost or Stolen Tickets

8.1 Where tickets are lost, stolen, misplaced or damaged, the Organisation may charge an administration fee to issue replacement tickets and may require proof of identity and purchase prior to issuing a replacement ticket.

8.2 The Organisation may not provide replacement tickets where tickets are for general admission rather than allocated seating.

9. Conditions of Entry

9.1 Attendance at a Venue or an event and the right of admission is reserved by the Organisation, the Venue and/or the presenter (as applicable).

9.2 By attending an event, you agree to the Venue’s conditions of entry.

9.3 You may be refused entry or required to leave the Venue or event for any valid reason, including:

(a) Where you cannot produce a ticket for the event.

(b) Where you produce a ticket that has been handled or dealt with in a way that is contrary to these Terms and Conditions.

(c) Where you cannot produce proof of concession entitlement where a concession ticket has been purchased. Concession tickets purchased through the Organisation can be exchanged to a full price ticket at the Venue prior to an event. You will be responsible for paying any difference in the ticket price.

(d) Where you produce a ticket that is identified by the Organisation as having been sold by an unauthorised seller.

(e) Where you refuse to remain in the area or seat designated on your ticket if applicable.

(f) Where you have in your possession and/or refuse to surrender to the Organisation’s staff any prohibited object or article including but not limited to dangerous items, photographic or recording equipment or food or alcohol that is not permitted to be brought into or used in that Venue.

(g) Where you refuse to undergo a physical search or a search of your possessions.

(h) Where you behave in a manner which causes or may cause property damage or that threatens or may threaten the safety of performers, other people, including because of intoxication.

(i) Where you behave in a manner that unreasonably interferes with other people’s enjoyment of the event, including using cameras, mobile phones, personal computers, paging devices or other electronic devices.

(j) Where you are unwell or intoxicated.

(k) Where the Organisation considers that there may be a health and safety risk to yourself or to others in your attendance at the Venue or the event, including because of illness, personal hygiene, your support needs or other relevant factors. Where you have support needs to attend the Venue or the event, we encourage you to contact us in advance of the event, so we can discuss these with you.

(l) Where you otherwise breach these Terms and Conditions or fail to follow the reasonable directions of Organisation staff.

9.4 In these circumstances, Tickets will not be exchanged or refunded unless required by law (including the Australian Consumer Law).

10. Event Changes and Information

10.1 Particulars of an event may be changed without prior notice. Artists or performers may be added, withdrawn or substituted for specific performances. Wherever possible, the Organisation will advise consumers of event changes prior to the commencement of the performance, or at the event where prior notice is not possible.

10.2 It is standard practice to use understudies where the principal performer is unavailable for reasons outside the presenter’s control, or where the performer is not required by his or her contract to perform. You will be advised of the use of any understudies at the event.

10.3 You will be made aware of the identity of the support acts, where known. If this is not known, you will be made aware of where you can obtain the information prior to the event. You will be made aware of any changes to the advertised support act(s) or performer(s) at the event.

10.4 Where the normal configuration of the Venue is significantly varied for a particular event, the configuration to be used will be disclosed in promotional material and event information.

10.5 Advertising for events with adult themes will include information about the recommended age for ticket holders. This information will be available on our website for your review prior to purchasing tickets.

10.6 For some events, the artist or presenter may encourage audience members to actively engage with the performance in some way, for example by standing up, waving or dancing. This may impact on visibility in some seating locations. Where this is known to the Organisation, you will be advised of any restricted viewing information prior to purchase.

10.7 Once an event has commenced, admittance or re-admittance to the Venue will usually be during a suitable break in the Event and may be to a different seating location. For some events, admittance or re-admittance may not be possible.

10.8 In any of the circumstances set out above, Tickets will not be exchanged or refunded unless required by law (including the Australian Consumer Law).

11. Exchanges and Refunds – Ticketed Events

11.1 You will be entitled to a ticketing refund as provided for in the LPA Code or as required by law (including the Australian Consumer Law).

11.2 Provided that you purchased your ticket through the Organisation or from an authorised sales channel, you will be entitled to a refund where:

(a) The event is cancelled. (Note that where an event is rescheduled, reasonable endeavours will be made to ensure that you are offered tickets for the rescheduled event. If the event is not rescheduled, you will receive a full refund of the Ticket price and other Ticket charges.)

(b) The event is rescheduled and you cannot or do not wish to attend the rescheduled event.

(c) The event is significantly relocated, and the nature of the experience and/or geographic location of the event is fundamentally altered by the relocation.

(d) An event is cancelled due to unforeseen circumstances that arise during the event, leaving the event uncompleted. (Note however that if a substantial proportion of the event is completed then, depending on the circumstances, the Organisation may determine that a refund or exchange is not warranted in which case a refund or exchange right will not apply.)

11.3 In the case of event reschedules and relocations, we will advise you of the cut-off date for requesting a refund. The cut-off date will be at least 4 weeks from the date we advise you of the change unless the date of the new event is less than 8 weeks away, in which case you must apply for a refund prior to the mid-point between the announcement and the event. For example, if the new event is six (6) weeks away, you will have three (3) weeks in which to request a refund. You will not be entitled to a refund if your request is made after the cut-off date.

11.4 Refunds will be paid to the original ticket purchaser. Proof of identity and and/or proof of purchase (including the original ticket) may be requested.

11.5 Refunds will be processed using the original method of payment. If the original method of payment was cash, a refund will be issued via cheque.

11.6 Refunds may not necessarily be available at the time the refund is requested.

11.7 Refunds will be limited to the face value of the ticket plus any service charges applied to the specific ticket purchase. Refunds will not include costs imposed by external suppliers that you were not obliged to incur but chose to incur, such as registered or express post fees, courier charges or insurance. Where tickets to multiple events are purchased in a single order, the Organisation will not refund the service charge.

11.8 Unless required by law, the Organisation will not reimburse you for auxiliary expenses incurred in connection with your attendance or non-attendance at an event, including a cancelled, rescheduled or relocated event. Auxiliary expenses include, but are not limited to, the cost of travel, meals, car-parking, child-care and accommodation. You may wish to take out ticket and/or travel insurance for those expenses.

12. Children’s Events and Minors

12.1 Children who have not yet turned two years old will generally be admitted into an event at no cost and without a ticket. In these cases, children will not be allocated a seat and must be seated on an accompanying adult’s lap for the duration of the event.

12.2 Some events do require children under the age of two to be admitted with a ticket – particularly for performances programmed specifically for this age group. If this is the case, this requirement will be clearly stated prior to purchase including on the event’s webpage.

12.3 Any person (regardless of age) interrupting the enjoyment of other visitors may be asked to leave an event and/or the venue.

12.4 Schools and other group tickets are subject to availability and additional conditions may apply.

12.5 Children under 15 years of age must be accompanied by an adult at all times. Proof of age may be required by the Venue.

13. Gift Vouchers

13.1 You may purchase an Godinymayin Gift Voucher (which can be redeemed for tickets) to any monetary value.

13.2 Gift Vouchers and unused portions of Gift Vouchers should be spent within 36 months from the date of purchase, which is the “expiry” date displayed on the Gift Voucher.

13.3 When available, you may also purchase a gift voucher for a specific event. These vouchers may only be to a specific monetary value reflecting the price of tickets to that event. These gift vouchers can only be redeemed for tickets to that event.

13.4 Gift Vouchers can be redeemed in person.

13.5 Any unused balance will not be refunded or credited on expiry.

13.6 Gift Vouchers are non-refundable.

13.7 Gift Vouchers cannot be redeemed for cash.

13.8 Additional values cannot be added to an existing voucher; however, additional vouchers may be purchased.

13.9 If your order exceeds the amount of your Gift Voucher, you must pay for the balance with an alternate available payment method.

13.10 Gift Vouchers are considered cash. Replacements will not be issued for lost or stolen Gift Vouchers.

13.11 The standard fees and charges must be applied to all Gift Voucher transactions.

13.12 We may request an alternative form of payment if we have reason to believe that a Gift Voucher has been fraudulently obtained and is being used to make purchases.

13.13 We may provide purchasers of Gift Vouchers with information about the redemption status of Gift Vouchers.

14. Merchandise and other products

14.1 Merchandise and other products (including food and beverage products) will not be refunded or exchanged except as required by law (including the Australian Consumer Law).

14.2 Please note refunds will be provided as per the manufacturer’s warranty period. To find out if you are eligible for a refund, please refer to https://consumeraffairs.nt.gov.au/ and the Organisations refund policy at http://gyracc.org.au/refund/.

15. Donations

15.1 If you make an error in making a donation, the Organisation will honour your request for a refund made within 10 working days of the donation.

15.2 To request a refund, please call the Organisation on (08) 8972 3751 or send a detailed email to info@gyracc.org.au.

16. Promotions and Competitions

16.1 If you received your ticket or other product as a prize, gift, donation or otherwise at no cost, these Terms and Conditions and the terms and conditions of the relevant promotion or competition apply to your use of the ticket.

17. Privacy

17.1 You may be asked to provide personal information (including email address, postal address and other contact information) when making a purchase. Please ensure that you provide current, complete, and accurate information. If you do not provide personal information when requested, we may not be able to fulfil your order and may not be able to contact you to give you information about the event or to advise you of changes to the event including cancellation. You can find out how we treat your personal information refer to our Privacy Policy at http://gyracc.org.au/privacy/.

18. Voluntary Assumption of Risk

18.1 You enter the Venue at your own risk.

18.2 You understand that attendance at any event and/or the Venue may carry with it certain dangers, including the risk of injury and damage to you or your property.

18.3 By attending the event and/or the Venue, you accept the risk of damage and loss (including property damage, personal injury, economic and consequential loss) howsoever arising (including by negligence) at the Venue. This includes damage or loss caused by the acts or omissions of other ticket holders, visitors, guests, and the employees and agents of the Organisation or a presenter.

19. Limitation of Liability

19.1 To the extent permitted by law (including the Australian Consumer Law), the Organisation is not liable to you for any loss, damage, injury, delays, additional expenses or inconvenience arising as a result of your attendance or non-attendance at the Venue and/or the event.

19.2 Where liability cannot be excluded or modified by law, including pursuant to the Australian Consumer Law, the liability of the Organisation is limited to the minimum permitted by law.

20. Complaints and Feedback

20.1 Consumers are encouraged to provide feedback on the services provided by the Organisation. For information on how to provide feedback to the Organisation, visit http://gyracc.org.au/feedback/.

22.2 For information regarding the Organisation’s complaint handling and dispute resolution procedures, please call (08) 8972 3751 and speak to one of our team.